Cancellation Policy
This cancellation policy explains what happens to your deposit if you cancel or change a tour booked with Fes Luxury Tours. Last updated: 18 October 2026.
Booking and deposit
To book a tour you pay a deposit of 30% of the tour price online with PayPal, by card or with a PayPal account. The rest of the price is paid in cash or by card on the first day of your tour. Your booking is confirmed when we receive the deposit.
If you cancel a tour of two days or more
- 30 days or more before the start of the tour: we refund the full deposit.
- 15 to 29 days before the start: we refund half of the deposit.
- 14 days or less before the start, or if you do not come: the deposit is not refunded.
If you cancel a day trip
- 48 hours or more before the start of the day trip: we refund the full deposit.
- Less than 48 hours before the start, or if you do not come: the deposit is not refunded.
Changing your dates
You can change the dates of your tour once without charge, if we have availability on the new dates. A second change, or a change to a longer or more expensive tour, can change the price.
How to cancel
Send us a message by email at fesluxurytours@gmail.com or on WhatsApp at +212 678 979 361. The date we receive your message is the date we use for the refund rules above. We confirm every cancellation in writing.
Refunds
We send refunds through PayPal to the card or PayPal account you paid with, after we confirm your cancellation.
If we cancel
If we have to cancel your tour, for example because a road is closed or the weather makes the route unsafe, you can choose between a full refund of your deposit or new dates.
During the tour
If weather or road conditions make part of the route unsafe, your driver-guide may change the route and will agree the change with you.
Travel insurance
We recommend travel insurance that covers cancellation, medical costs and lost luggage.